Frequently Asked Questions
About Good Sam Extended Service Plan


Q: What is Good Sam Extended Service Plan?

The Good Sam Extended Service Plan is a full-service mechanical breakdown insurance policy, more reliable and easier to understand than extended warranty coverage. It's designed to protect you from the high cost of unexpected RV repairs or breakdowns.

Q: How does mechanical breakdown insurance work?

In the event of a breakdown, call us first for a referral to a preferred service provider to receive priority service and the highest quality repairs OR take your RV to your favorite service provider anywhere in the U.S. or Canada. If you do take it to your own service provider, call our toll-free number and our RV experts will talk to the service center’s technician on your behalf. They will review the service center’s diagnosis and recommendations, and then authorize the repair work.

Major repairs may require an inspection to verify the extent of the damage. We pay the service center directly for all covered repairs. You pay the deductible, plus any non-covered items. Learn more about the differences between RV warranties and mechanical breakdown insurance.

Q: What if I break down when your office is closed?

You have the option to follow the same steps without receiving prior authorization from Good Sam Extended Service Plan. If you do this, be sure to call us within five business days from the date of your repairs, and we will reimburse you in compliance with the Terms and Conditions. (Please note: If possible, we recommend waiting until our office reopens so you can obtain Good Sam Extended Service Plan authorization first. That way, we can pay the service center directly for covered repairs, and you won't have to dip into your travel funds while on the road).

Q: Why is Good Sam Extended Service Plan better than a RV warranty or service contract?

Good Sam Extended Service Plan is a true mechanical breakdown insurance policy, not a warranty. That means it complies with stringent insurance regulations, whereas some service contracts are underwritten by the warranty provider themselves and are valid only if that warranty provider remains in business. Our Plan is backed by insurance underwriter QBE Insurance, who has received the best possible ratings from A.M. Best (“A+”) and Standard & Poor’s (“A”). Learn more about the differences between RV warranties and mechanical breakdown insurance.

Q: What is covered and NOT covered?

Coverage depends on your RV type. Click on one of the following for coverage information:
Motorhome Coverage
5th Wheel & Travel Trailer Coverage
Cars, Trucks & SUVs Coverage

Q: Is labor covered?

Yes, both parts and labor are included for all covered RV repairs. For non-covered repairs, or if you decide to have additional work completed, you assume the cost of parts and labor.

Q: Is routine maintenance covered?

Good Sam Extended Service Plan is designed to protect you from the high costs of sudden and unexpected breakdowns, not the day-to-day servicing of your RV. Our plan requires RV owners to service your vehicle according to the manufacturer's requirements to maintain full coverage under the policy. For 10% discounts on parts and labor for non-covered repairs, use a service facility in Good Sam Extended Service Plan’s Preferred Provider Network.

Q: While my vehicle is in the shop for Good Sam Extended Service Plan covered repairs, can I have additional non-covered items repaired?

Yes. You can always add additional fix-its to your vehicle while it’s in the shop, and pay for those non covered extras on your own. For 10% discounts on parts and labor for non-covered repairs, use a service facility in Good Sam Extended Service Plan’s Preferred Provider Network.

Q: If my vehicle is disabled, does Good Sam Extended Service Plan tow it to a service center?

For towing and other roadside assistance services, we highly recommend Good Sam Roadside Assistance. Among the great benefits Good Sam Roadside Assistance offers are unlimited towing to the nearest service center, and help with tire failure or battery issues.

Q: Do I pay a deductible per each item repaired in one visit to a repair facility?

You pay one deductible per occurrence, not per item. So even if there are several repairs that need to be made, you still only pay one deductible per occurrence.

Q: How much is the deductible?

For Motorhomes you can select a deductible of $100, $250, $500; for Fifth Wheels and Travel Trailers: $100, $200, $300; and for Cars, SUVs and Trucks: $100, $250, $500.

Q: How much is Good Sam Extended Service Plan?

To determine the cost of Good Sam Extended Service Plan, we need to know a few things about your vehicle. The easiest way to do this is to Get a Free Quote online, or call one of our agents toll-free at 1-888-787-7683.

Q: Is an inspection required in order to activate my Good Sam Extended Service Plan contract?

No, an inspection is not required to activate coverage from Good Sam Extended Service Plan. Your coverage becomes active on your contract effective date.

Q: What if my vehicle has a pre-existing condition?

As with all insurance and vehicle service contracts, Good Sam Extended Service Plan does not cover pre-existing conditions that are present prior to purchasing coverage whether known or unknown.

Q: Is there a mileage restriction with Good Sam Extended Service Plan?

Good Sam Extended Service Plan has NO yearly mileage restriction, so you can drive as far as you like during the term of your policy – up to the lifetime mileage cap of 150,000 total vehicle miles.

Q: How likely is it that my RV will break down and I will need to file a claim?

Based on past claims, more than 3 out of 10 Motorhomes need repairs in their second year; 8 out of 10 need repairs in their fifth year, and virtually ALL of them need repairs in their eighth year. Additionally, about 80% of Good Sam Extended Service Plan policyholders file a claim for covered repairs in their first year. Read more RV and auto vehicle breakdown rates.

Q: I have a brand-new RV with a manufacturer’s warranty. Why should I consider Good Sam Extended Service Plan now?

Different coverages for different components for various time periods causes confusion, leading RV owners to think they are covered when, in fact, they may only be partially covered. Good Sam Extended Service Plan offers protection after a manufacturer’s warranty runs out. New RVs typically come with a 3-year Power Train warranty and a one-year warranty on appliances.

Buying a Good Sam Extended Service Plan before your warranties expire ensure that you won’t have any period of lapsed coverage and that you lock in a policy at a more affordable rate while your vehicle is newer. Learn more about the differences between RV warranties and mechanical breakdown insurance.

Q: I want to buy a new RV or sell my old one -- is Good Sam Extended Service Plan transferable?

Yes. Your Good Sam Extended Service Plan contract is fully transferable. If you’re selling your vehicle privately, you can transfer Good Sam Extended Service Plan to the new owner at no cost. Or if you are buying a new rig, you can transfer your contract to the new vehicle.

Q: Can I have the cost of a covered repair applied toward a brand-new appliance?

Yes. If a covered part breaks down and can be repaired, but you prefer to get a new one instead, you can apply the cost of the repair toward the price of the new unit. For example, your refrigerator breaks down. It can be repaired for $1000, but you would like a new refrigerator instead. You can opt to apply the $1000 repair cost toward the price of the new unit.

Q: Where am I covered by Good Sam Extended Service Plan?

You are covered all throughout the U.S. and Canada.

Q: Do I have to be a Good Sam member to get a quote?

No. You do not have to be a Good Sam member to get a quote, however, upon purchasing Good Sam Extended Service Plan, you must be a Good Sam member. For those who are not already Good Sam members, it is easy and affordable to become a Good Sam member. Learn more about the benefits of Good Sam Membership.

Q: How do I know I can trust Good Sam Extended Service Plan?

Our Plan is backed and insured QBE Insurance, an insurance underwriter “A+” rated by A.M. Best and “A” rated by Standard & Poor’s. In addition, Good Sam Extended Service Plan was designed by and is fully endorsed by the Good Sam Club, the world's largest and most trusted RV organization. Good Sam Extended Service Plan is also endorsed by Camping World, Coast-to-Coast Resorts, Woodall’s (the publisher of Trailer Life and MotorHome magazines), and is verified Good Sam Extended Service Plan member testimonials.

Q: If I purchase Good Sam Extended Service Plan now and change my mind, can I get my money back?

Yes. If you cancel coverage within the first 30 days, we will refund you 100% of your paid premium, less any claims paid. If you cancel after 30 days, you get a pro-rated refund for all the months that are left, less a $50 Cancellation Fee. We will waive the Cancellation Fee if you use your refund to buy a new Good Sam Extended Service Plan policy for a new rig.

Q: What is the Good Sam Extended Service Plan Preferred Provider Network?

Good Sam Extended Service Plan features the Preferred Provider Network; 1,000+ select service facilities and 100 Camping World locations offering great perks. Preferred Provider Network service providers offer members a 10% discount on parts and labor. And, all preferred providers stand behind their work with a 90-day warranty.

Taking into account your situation, we crosscheck our database for service center compatibilities like whether it is factory authorized to repair components under warranty, has adequate parking or even if it has the facilities you need should you stay overnight for repairs.

Q: What are the best reasons to buy Good Sam Extended Service Plan?

Motorhomes

Q: What is covered and not covered?

We cover parts and labor for hundreds of major system components, both inside and out. Our comprehensive list of coverage for Motorhomes shows you everything that is and is not covered under our Good Sam Extended Service Plan Gold plan.

Q: Can you show me a sample contract for Motorhomes?

Q: I’m on a trip and my Motorhome breaks down. How does Good Sam Extended Service Plan help while I’m waiting for it to get fixed?

If your Motorhome is unusable due to a covered loss and you’re more than 100 miles from home (or you are a live-aboard full-timer), we reimburse you up to $100 a day, for 10 days, for lodging and meals. Plus, exclusively for Motorhome owners, we’ll reimburse you up to $60 a day, for 10 days, for a rental car.

Q: How much can I save if I buy Good Sam Extended Service Plan for my Motorhome?

To best answer that, take a look at the Top 10 Most Common Motorhome repairs. This chart shows each repair and the out-of-pocket cost a Motorhome owner would have had to pay for RV repairs had they NOT been covered.

Q: How do I know if my Motorhome qualifies for coverage?

To initially qualify for Extended Service Plan coverage, your Motorhome can be up to 15 years old, with up to 80,000 miles. For new rigs, our Plan protects RVs with a purchase price up to $1 million. For used vehicles, our Plan protects RVs with a current value up to $700,000. With Good Sam Extended Service Plan coverage, your RV can be protected for up to 18 years and 150,000 miles.

Trailers

Q: What is covered and not covered?

We cover parts and labor for hundreds of major system components, both inside and out. Our comprehensive list of coverage for 5Th Wheels and Trailers shows you everything that is and is not covered under our Good Sam Extended Service Plan Gold plan.

Q: Can you show me a sample contract for 5th Wheels and Travel Trailers?

Q: I’m on a trip and my 5th Wheel/Trailer breaks down. How does Good Sam Extended Service Plan help while I’m waiting for it to get fixed?

If your 5th Wheel or Trailer is unusable due to a covered loss and you’re more than 100 miles from home (or you are a live-aboard full-timer), we reimburse you up to $100 a day, for 10 days, for lodging and meals.

Q: Does Good Sam Extended Service Plan cover the cost of a Service Call?

Yes. If your 5th Wheel or Trailer is disabled due to a covered part, and you call a service technician to perform on-the-spot repairs, we will reimburse you up to $50 for the Service Call itself, plus any covered parts and labor performed by the technician.

Q: How much can I save if I buy Good Sam Extended Service Plan for my 5th Wheel or Travel Trailer?

To best answer that, take a look at the Top 10 Most Common 5th Wheel/Trailer repairs. This chart shows each repair and the out-of-pocket cost the owner would have had to pay had he NOT been covered.

Q: How do I know if my 5th Wheel, Travel Trailer, Toy Hauler or Camper qualifies for coverage?

To initially qualify for Good Sam Extended Service Plan coverage, your RV can be up to 15 years old. For new rigs, our Plan protects RVs with a purchase price up to $700,000. For used vehicles, Good Sam Extended Service Plan protects RVs with a current value of up to $300,000. With continued Good Sam Extended Service Plan coverage, your RV can be protected for up to 18 years.

Cars, Trucks and SUVs

Q: What is covered and not covered?

We cover parts and labor for hundreds of major system components, both inside and out. Our comprehensive list of coverage for Cars, Trucks and SUVs shows you everything that is and is not covered.

Q: Can you show me a sample contract for my Car, Truck, or SUV?

Q: How much can I save if I buy Good Sam Extended Service Plan for my car, truck or SUV?

To best answer that, take a look at the Top 10 Most Common Car/Truck/SUV repairs. This chart shows each repair and the out-of-pocket cost the owner would have had to pay had he NOT been covered.

Q: How do I know if my Car, Truck or SUV qualifies for coverage?

To qualify initially for Good Sam Extended Service Plan coverage, your vehicle can be up to 15 years old, with less than 100,000 miles. Good Sam Extended Service Plan covers both new and used vehicles with a current value of up to $60,000. With continued Good Sam Extended Service Plan coverage, your vehicle could be protected for up to 18 years or 150,000 miles.

Q: How do I know if Good Sam Extended Service Plan covers the make and model of my car, truck or SUV?

To find out if your make and model is covered, get a free quote online or call toll-free at 1-888-787-7683.


*All policies are subject to the terms and conditions. You must refer to the actual policy terms and conditions for coverage and benefits.

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